Policies

Privacy policy

This policy explains what personal data Kelevia LLC collects when you visit this site or place an order, why we collect it, and what rights you have over it.

What we collect

• Order details: name, delivery address, billing address, email address and phone number.
• Payment confirmation. Card numbers are handled by our payment processor and never reach our servers.
• Correspondence you send us, so we can answer it and keep a record of what was agreed.
• Basic technical data such as IP address and browser type, which our hosting provider records to serve the site and keep it secure.

Why we use it

• To take payment, ship your order and handle returns and refunds.
• To answer questions and provide support.
• To meet accounting and tax obligations.
• To send marketing email, only where you have asked for it. Every marketing email has an unsubscribe link.

Who we share it with

We share data only with the providers needed to run the shop: our payment processor, our shipping carrier and our email provider. They may only use the data to perform that service for us. We do not sell personal data, and we do not share it for cross-context behavioural advertising.

How long we keep it

Order records are kept for as long as accounting law requires. Support correspondence is kept while it is useful for your case. Marketing consent is kept until you withdraw it.

Your rights

You can ask for a copy of your data, ask us to correct it, ask us to delete it, or object to how we use it. Write to kelevia@outlook.com and we will answer. If you are in the EU or UK you also have the right to complain to your national data protection authority.

Terms of sale

Who you are buying from

All orders placed through this site are sold by Kelevia LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States.

Prices and payment

Prices are shown in US dollars. The price that applies is the one displayed at the moment you place the order. Where a price is shown with a higher price struck through, the struck-through figure is the combined value of the individual units at their single-unit price, not a price the item has been sold at as a bundle.

Any taxes, customs duties or import charges that apply in your country are your responsibility unless the checkout states otherwise.

When the contract is formed

Your order is an offer to buy. The contract is formed when we send you an order confirmation. If an item turns out to be unavailable, or a price is shown in error, we may decline the order and refund you in full.

What these products are

Kelevia products are food supplements. They are not medicines and are not intended to diagnose, treat, cure or prevent any disease. Food supplements are not a substitute for a varied and balanced diet and a healthy lifestyle. Do not exceed the recommended daily dose. Keep out of reach of young children. If you are pregnant, breastfeeding, taking medication or under medical care, speak to your doctor before use.

Limits

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited under the law that applies to you.

Refund policy

Sixty days, opened bottles included

Order it, take it as directed, and if it turns out not to be for you, write to us within 60 days of delivery and you get your money back. Opened bottles are included. You do not have to explain yourself, and you do not have to send anything back.

How to claim

Email kelevia@outlook.com with the order number and the name the order was placed under. We will confirm and process the refund to the original payment method. Depending on your bank, it can take a few business days to appear on your statement after we release it.

Damaged or wrong items

If something arrives damaged, or you receive the wrong item, tell us and we will put it right at our cost. A photograph helps us sort it out faster.

Statutory rights

This guarantee is offered in addition to any rights you have under the consumer law that applies where you live. It does not replace them.

Shipping policy

Processing

Orders are picked and dispatched on business days. Orders placed on a weekend or a public holiday are processed on the next business day.

Delivery

You receive a confirmation with tracking as soon as the parcel leaves our warehouse. Delivery times depend on the destination and the carrier, and the estimate shown at checkout is the one that applies to your order.

Address accuracy

Please check the delivery address before you confirm the order. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you to arrange a resend.

Customs

For deliveries outside the United States, any customs duties or import taxes are set by the destination country and are your responsibility unless the checkout states otherwise.

Contact

Questions about an order, a refund or this page go to kelevia@outlook.com. We answer on business days.